Terms and Conditions

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    PLAN YOUR HOLIDAY

    It is our duty in THG to inform our customers before placing an order to carefully read and agree to the following conditions, in order for us to proceed with your bookings.

    If there are any problems with your bookings during or after processing please contact us immediately.

    Hotel Cancellation Policies

    Please note that due to the COVID-19 situation, every hotel will hold a different cancellation policy. Please check directly with your agent for further information on cancellations and amendment policies.

    Domestic Flights in Thailand

    • Flight Availability — The availability and prices of domestic flights in Thailand can fluctuate without notice, meaning the price provided by the agent is valid for a limited amount of time.
    • Cancellations – In most cases there is no possibility of cancellation with a refund.
    • Changes – Changes to domestic flight dates or times is subject to availability, and each individual flight operators conditions. Typically any alterations will be subject to extra fees.
    • Passports – Passengers must hold passports with a validity of at least 6 months from the date of the scheduled flight.
    • Passenger Details – Any details on names, dates of birth, and nationality must be stated exactly as they appear in the passport.
    • No-Show — For any missed flights due to unforeseen circumstances, lack of communication with your agent or the airline will result in future bookings being cancelled without notice.
    • Departures – Airlines require passengers to arrive at the check-in counter at least 2 hours before the scheduled departure time, with the gate closing 40 minutes before departure.

    Attractions in Thailand

    • The attractions promoted by us have been personally inspected by our agents and are suitable for a wide ange of customers, and hold relevant licenses and liability insurance.
    • Any voluntary changes or cancellations to bookings for attractions can be made up to 36 hours before the scheduled departure or start time.
    • For attractions offering a transfer service included, customers are kindly requested to arrive at the designated pick-up point a few minutes before the departure time.

    Due to heavy traffic in city centres, transfers may be slightly delayed by 10-15 minutes. In rare cases where a scheduled pick-up exceeds this time and does not arrive, it is important you contact us immediately.

    • Only the attraction/activity provider has the power to cancel an activity due to weather conditions. In these instances we will be contacted immediately by the supplier and can co-ordinate a reschedule or cancellation of the booking on behalf of the customer.

    Payments

    • Payments are processed safely through secure gateways.
    • Only bank transfers are accepted.
    • In order to secure reservations a minimum of 30% of the total amount must be paid to us upon booking.
    • All prices and charges are in THB

    Cancellations and Refunds

    • Full refunds are available for any trip cancellations made up to 30 days prior to arrival, with the exception of any bookings marked under the conditions ‘non-refundable’ in the price quotation. – Customers can expect to receive the refunded amount into their account within 45 days.
    • The refund amount will be in THB and is subject to the daily exchange rate, in addition to any international transfer fees dictated by the bank of the customer.

    Confirmation of the Order

    Upon receipt of payment, vouchers and booking reservations will be sent to the customers via email. Customers are required to confirm all details of bookings are correct within 24hrs.

    Information Centre

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